Privacy Policy

Commitment to Protect Your Privacy

When you visit “”, you share personal information with us.  Such information may include your first name, email address and other personal details in connection with transactions entered into by you with our company.  We understand how important it is to protect your personal information.  This document sets out our privacy policy commitment in respect of personal information you provide to us.  Further privacy information may apply depending on the business you conduct with Heartbeat Home Repairs.  If additional terms and conditions apply, they will appear on the website.  We encourage you to visit this page regularly for updates to our privacy policy.

Who We Are

Heartbeat Home Repairs website address is:

Information we collect:

Heartbeat Home Repairs will collect and hold your personal information for the purpose of:

  • providing you with the relevant products and/or services
  • letting you know about other services which might interest you
  • assisting us generally in managing your transactions with us.

We may collect the following information:

  • name
  • contact information including your email address
  • demographic information such as your postal code, preferences and interests
  • other information relevant to customer surveys and/or offers

We may also collect statistical data such as the ate and times of visits as well as the number and pages viewed by each visitor, which is utilized to evaluate the performance and usefulness of our website.


When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address, (also called a hash), may be provided to the Gravatar service to see if you are using it.  Gravatar’s service privacy policy is available at  After approval of your comment, your profile picture is visible to the public in the context of your comment.


While we take care that the personal information you give us on our website is protected, the Internet is not a secure environment.  If you send us information, including your email address, it is sent at your own risk.  Our websites do not capture email addresses without your permission.  If, however, you provide your email address to us, it may be used by Heartbeat Home Repairs to send you information relating to our services.  If we send you an email which you do not wish to receive in the future, please use the unsubscribe link or follow the unsubscribe instructions at the bottom of that email or notify us and your email address will be removed from our system.


We use Google Analytics to help make our site more relevant.  All information collected in anonymous.

Google and Privacy:

Read about Google’s privacy and terms of use here:  Find out more about do not track here:

How to set and use Google’s privacy settings:

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor it’s operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.  Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

This privacy guide applies to

Embedded content from other websites: 

Articles on this site may include embedded content, (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.  See our Terms & Conditions for using our website here.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What we do with the information we gather:

We may keep and file all personal information you provide when dealing with us to assist us in providing you with our services and information of interest in respect of your business.  For example, we may send other marketing information about our services to you or follow up on your interest in particular services.  Heartbeat Home Repairs discloses your personal information to those advisers who need to know that information to assist us in providing you with our range of services.  We may also disclose information to affiliates and other third parties necessary to process your transactions or service your account.  We will also disclose information to other persons only where you have provided your express consent to do so.

How long we retain your data:

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for  seven years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.  NOTE: We do not store any payment information.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.  We will also store comments or reviews if you choose to leave them.

What rights do you have in relation to personal information which we collect and hold?

Heartbeat Home Repairs takes all reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. If you become aware of any errors in your personal information or you change your personal details, we ask you to contact us as soon as possible so that we may update our records. You can contact us anytime if you would like details of your personal information which we may hold about you or if you would like us to correct it. We will disclose to you such information, subject to certain exceptions allowed by law. We may require you to complete a request form before disclosing information. You may also contact us to request us to stop using your personal information to contact you about our products and services. If you no longer conduct business with us, you can ask us to remove your personal information we hold about you. Subject to our legal obligations and responsibilities, we will take reasonable steps to destroy your personal information.

If you have questions or concerns at any time, please contact us.

Who we share your data with (3rd party disclosure):

Personal details, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.

Private information security:

Heartbeat Home Repairs takes all reasonable security measures to protect personal information from loss, unauthorized access, destruction, misuse, modification or disclosure. For your safety and protection, your credit card information is not stored on our servers. We do not accept any responsibility for the unauthorized access of personal information held by Heartbeat Home Repairs. You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to the privacy standards of Heartbeat Home Repairs and we are not responsible for their privacy practices or the content of such other websites. You should contact those websites directly to ascertain their privacy standards, policies and procedures.  Find out more about do not track here:

Who has access to your personal information?

Members of our team have access to the information you provide for us such as your name and email address.  We have access to this information for the express purpose of fulfilling your requests and supporting you.

Contact information:

Contact us here or call us.

Changes to this privacy statement:

We may change our privacy policies from time to time to comply with new laws or industry codes of practice which are developed. It is your responsibility to refer to our privacy policies from time to time to familiarize yourself with any changes.

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